Updates

New Late Cancellation/No-Show Service Charge

Providing exceptional care to our patients in a timely manner is of the utmost importance to us. In order to provide the care and time you deserve during your appointment with your provider, it is very important that you arrive on time for your scheduled visit. As a courtesy, and to help patients remember their scheduled appointments, Concord OB/GYN sends phone and text message reminders 3 days in advance of your scheduled appointment.

We understand that things come up and schedules change. If your schedule changes and you can no longer keep your appointment, we ask that you contact us as soon as possible to reschedule or cancel your visit so we may offer that appointment to another patient in need of our care.

Concord OBGYN will now require that you provide us at least 24-hours’ notice if you are unable to make your appointment. If you do not attend your scheduled appointment or if you do not cancel or reschedule your appointment within this window, we may assess a $50 Late Cancellation/No-Show service charge to your account. This charge is not reimbursable by your insurance company and will be billed to you directly. All fees will need to be paid prior to rescheduling your appointment.

The COVID-19 Public Health Emergency ended on May 11, 2023

This means that many medical office policies made during the pandemic are changing. This message explains the changes happening at Concord OB/GYN Associates.

Masking:
Masks have been important during the pandemic. At this point in time, however, universal masking is no longer needed. This is due to many factors, including the availability of vaccines and treatments.

With the end of the COVID-19 Public Health Emergency, Concord OB/GYN Associates will end universal masking at both of our offices starting on May 12, 2023. Masking will be optional for our staff, patients, and visitors, with the following exceptions:

Patients are still required to reschedule their appointments they have a fever or other flu-like symptoms or have a known COVID-19 infection and are in their isolation period

Patients will be required to wear a mask if they:

· Have a known exposure to COVID-19 within the last 10 days

Please wear a mask to the office if you have been exposed. We will have masks available if needed. Please feel free to notify your provider or other staff if you would like them to wear a mask during you’re appointment.

Please note: Broader masking may be needed again in the future. We will inform you if our policies change.

Symptom Screening:
During the pandemic, we have been actively screening patients for COVID-19 symptoms before visits. Starting May 12, 2023, we will no longer ask patients and visitors screening questions before a visit.

However, please contact our office before an in-person visit if:

You develop any of the following symptoms:

· Fever or chills

· Cough, congestion, or runny nose

· Vomiting or diarrhea

· New skin rash (with fever)

You are diagnosed with COVID-19 within 10 days of an appointment.

Visitor Policy:
Visitors no longer need to mask or be screened for symptoms. However, visitors should postpone their visit if they are sick. Visitors who have been exposed to COVID-19 in the past 10 days are also asked not to visit.

For more detailed information on Emerson Hospital's current visitor policies please visit https://www.emersonhospital.org/patients-visitors/visitor-policy>